Transforming the Public Sector 2016Speaker presentations from the Conference
Alieke van Dijken of Buurtzorg explains how you too can get rid of bureaucracy and focus on what matters to your organisation by having no management staff.
Tuesday 9th February, Happy and Epic CIC hosted the 2016 Transforming the Public Sector conference at Kensington Town Hall in London. The conference focused on encouraging change within the public sector to improve staff engagement, happiness, and productivity, with...
Find out the 5 simple things you can do to improve customer service, in this short talk by Henry Stewart.
Find out how Dutch organisations Buurtzorg is delivering great service to its patients with its ‘no managers’ approach, in this short talk by Alieke van Dijken.
Alieke and Tamsin answer questions about Buurtzorg and its ‘no managers’ organisational style.
Members of GCHQ discussed how they are bringing innovation into the department, with a new, radical crowdfunding style system.
Rekha Mehr of MassChallenge UK talks about creating change and innovation in the public sector.
Paul Gapper explains about mindfulness and what it is, in this short video – with an excellent comparison to David Attenborough.
Dom Monkhouse of iomart talks about the importance of recruitment, triangulation, and some of his recommended books to read.
Dr Sally Howe of the National Audit Office talks about the challenges of digitisation in the private sector in this short video – it’s not just data entry!
June O’Sullivan of LEYF works hard to keep her staff happy, and reveals how she does it.
Brendan O’Keefe talks about how he has re-motivated his staff at Epic CIC using pre-approval, and his ‘hire for attitude’ recruitment policy.