What if the boss makes no decisions?

What if the boss makes no decisions?

As a manager, do you see your role as the expert, with responsibility for making key decisions? Do you find your people coming to you for those decisions, even when they know what to do? In one big British retailer they tried an experiment, asking the store managers...

Radio 4 Four Thought: Let People Choose Their Managers

[do_widget text Update: The Happy Manifesto shortlisted for CMI award. And now you can get 25% off!] Below is the script of the talk for Radio 4’s Four Thought, broadcast on 22nd May 2013. Listen to it here As I talked from prompts it won’t be exactly the...

Make Your People Happy, Like John Lewis Does

I often ask groups where they have found the best customer service. Two companies stand out and always come up: Apple and John Lewis. And when lists are published of the UK’s most admired businesses you can be sure that John Lewis is at or near the top. So I...