Radio 4 Four Thought: Let People Choose Their Managers

Below is the script of the talk for Radio 4’s Four Thought, broadcast on 22nd May 2013. Listen to it here As I talked from prompts it won’t be exactly the same. But this is roughly what I planned to say: 49% of the UK working population would take a pay cut to have a […]

Make Your People Happy, Like John Lewis Does

I often ask groups where they have found the best customer service. Two companies stand out and always come up: Apple and John Lewis. And when lists are published of the UK’s most admired businesses you can be sure that John Lewis is at or near the top. So I felt greatly honoured yesterday to […]