Freedom, Purpose and Values (Full Video)

Transcript of Henry's talk We have a basic principle at Happy, and I want to check if you agree with it. Our core principle is simply ‘people work best when they feel good about themselves’. If that’s the case, what should the main focus of management be in an...

Radio 4 Four Thought: Let People Choose Their Managers

I recently spoke on the Radio 4’s Four Thought about letting people choose their own managers, you can find details of my talk below. Below is the script of the talk for Radio 4’s Four Thought, broadcast on 22nd May 2013. Listen to it here As I talked from...

Make Your People Happy, Like John Lewis Does

“At the last Board meeting, out of five hours only 20 minutes was spent on the numbers. The rest was spent discussing leadership and people development.” I often ask groups where they have found the best customer service. Two companies stand out and always...