For Sarah Gillard, Director of Insight and Assurance at the John Lewis Partnership, to understand John Lewis, you have to go back to its founder, Spedan Lewis and why he created the company as it is. Learn more in this interview with Sarah.
Below is the script of the talk for Radio 4’s Four Thought, broadcast on 22nd May 2013. Listen to it here As I talked from prompts it won’t be exactly the same. But this is roughly what I planned to say: 49% of the UK working population would take a pay cut to have a […]
I often ask groups where they have found the best customer service. Two companies stand out and always come up: Apple and John Lewis. And when lists are published of the UK’s most admired businesses you can be sure that John Lewis is at or near the top. So I felt greatly honoured yesterday to […]