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Promote Everybody to CEO of Something

Lissy Thornquist of Holiday Inn delivers a lesson on her clever way to address empowerment of the workplace. I would like to thank Lissy Thornquist, of Holiday Inn London-Gatwick Airport, for this great idea – which she shared while feeding back on my book, The Happy...

Following Socrates & Creating Empowerment

By setting clear guidelines and allowing staff to reach the goal through their own means you empower staff as per age-old wisdom. It’s funny when I find myself quoted and it’s a better summary than I’d do myself. I’m the Chair of Governors of...

Don’t Tell When You Can Ask

When it comes to showing that you trust your people to learn, the secret is ‘Don’t tell when you can ask’. That mantra has been the core training principle at Happy since I founded it 20 years ago. In fact, come to think of it, its a pretty good...