Henry Stewart, Happy Ltd – 5 things you can do to give better patient care
Find out the 5 simple things you can do to improve customer service, in this short talk by Henry Stewart.
Tamsin Fulton, Public World, and Alieke Van Dijken – Q&A
Alieke and Tamsin answer questions about Buurtzorg and its ‘no managers’ organisational style.
Dom Monkhouse, iomart – Lessons from the Private Sector
Dom Monkhouse of iomart talks about the importance of recruitment, triangulation, and some of his recommended books to read.
Dom Monkhouse: Happy staff = happy customers = happy profits
From a man who has built two £30 million businesses – hire interesting people and make sure they are happy in their work. A 2-minute headlines video and also the full talk.
If only BT and Virgin Media were as efficient as Hackney Council
Last night I found we were out of recycling bags, without which Hackney Council won’t accept our recycling. So I went on the Council site and, in about 1 minute, ordered some new ones. But here’s the remarkable bit. By the time I left our house at 11am this morning, the bags had been hand […]
