Find out the 5 simple things you can do to improve customer service, in this short talk by Henry Stewart.
Alieke and Tamsin answer questions about Buurtzorg and its ‘no managers’ organisational style.
Dom Monkhouse of iomart talks about the importance of recruitment, triangulation, and some of his recommended books to read.
From a man who has built two £30 million businesses – hire interesting people and make sure they are happy in their work. A 2-minute headlines video and also the full talk.
Last night I found we were out of recycling bags, without which Hackney Council won’t accept our recycling. So I went on the Council site and, in about 1 minute, ordered some new ones. But here’s the remarkable bit. By the time I left our house at 11am this morning, the bags had been hand […]