The 10 core principles
Henry tried to get the message across as succinctly as possible in his book (just 128 pages) but for those who want a quick summary, here are the 10 key points – each covered with examples and stories in the book. In the book there are just 9 points. But Clive Hutchinson, of Cougar Automation, complained that we had missed out the most important thing we taught them – to make sure you’ve got your people doing what they are best at.
1. Trust your people
Step out of approval mode. Instead pre-approve and focus on supporting your people.
2. Make your people feel good
Make this the focus of your management team
3,. Give freedom with clear guidelines
People want to know what is expected of them. But they want freedom to find the best way to achieve their goals.
4. Be open and transparent
More information means people can take responsibility and ownership.
5. Recruit for attitude, train for skill
Instead of qualifications and experience, recruit on attitude and potential ability.
6. Celebrate mistakes
Create a truly no-blame culture, to enable people to innovate without fear.
7,. Community: create mutual benefit
Have a positive impact on the world and build your organisation too.
8. Love work, get a life
The world, and your job, needs you well rested, well nourished and well supported.
9. Select managers who are good at managing
Make sure your people are supported by somebody who is good at doing that, and find other routes for those whose strengths are elsewhere. Even better, allow people to choose their managers.
10. Play to your strengths
Make sure your people spend most of their time doing what they are best at.
About the author
Henry Stewart founded Happy Computers 20 years ago, and today he is CEO of Happy Ltd. In 2009, Thinkers 50 listed him on the Thinkers 50 Guru Radar, recognising him as one of the most influential business thinkers in the world.
Happy Ltd has been listed as one of the 20 best workplaces in the UK by the Financial Times and the Great Place to Work Institute. It has also been rated the best company in the UK for customer service by Management Today and the best in the UK for work/life balance, again by the Financial Times.
As Happy Computers grew and gained respect and recognition by the industry. Henry realised that in creating a great place to work, there was a new opportunity to tell other organisations how they also could create a similar working environment. Happy became a brand, to encompass not just IT training, but management, customer service and personal development.
If you want to to talk to Henry on anything you’ve read, contact him.
Henry is available to speak at your event. Call 020 7375 7300 to enquire about his availability.
“A book that makes the complex people stuff simple and straightforward. Anyone running any type of organisation would benefit from The Happy Manifesto”Jane Sunley
“If only all organisations took the Happy approach, the workplaces of Britain would be far better places to work”Neil Currant
“The hierarchy of management needs is brilliant.”Jonathan de Pass
“The combination of “Happy” stories, and the variety of examples from diverse industries makes it easy to see how I can tweak the ideas and implement them in my workplace.”Lissy Thornquist
“Inspiring and energizing. I’ve had so many “YES!” moments whilst reading it.”Kerry Herbert
“The writing style made it a page turner for me. The questions at the end of each section prompted a clear next action.”Andrew C R Westoby