[gview file=”https://happymanifesto.com/20190109hm/wp-content/uploads/2014/10/3-julian-birkinshaw.ppt”] Julian Birkinshaw hypothesising about the transition from Industrial to knowledge work. Capital and Labour were scarce in the industrial age, but...
On one of my courses I had a group of staff from the helpline of a healthcare charity. Their job was to field calls, and to provide information on diabetes – principally to those with diabetes, but also to relatives of people with diabetes. They were highly motivated,...
Looking back at the lessons which can be learned from a decade-old TV show, there is still plenty for most bosses to learn. In 2004 a programme called Boss Swap was shown on Channel 4 in the UK. It was a spin-off from the far more popular Wife Swap. Instead of two...
When it comes to mistakes being made, there is more than one way to look at the situation. One of our trainers, Darren Andrews, likes to tell the story of a disastrous course he taught in his first month. He came into the smoothie office to report that it hadn’t gone...
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