In this fifteen-minute video, Sarah Metcalfe of Sure Petcare (formerly SureFlap) talks about how she has used the principles from the Happy Manifesto to give fantastic customer service, and has had zero turnover in the last seven years in the Customer Service department.
Simon Perriton is a long-term friend of Happy, and his company Just IT has just ‘done the double’ – it’s just been in the Sunday Times ‘Best Workplace’ list and the Great Place to Work list. Simon explains how he has transformed his organisation by helping his staff to work at their best.
Alieke van Dijken of Buurtzorg explains how you too can get rid of bureaucracy and focus on what matters to your organisation by having no management staff.
Find out the 5 simple things you can do to improve customer service, in this short talk by Henry Stewart.
Find out how Dutch organisations Buurtzorg is delivering great service to its patients with its ‘no managers’ approach, in this short talk by Alieke van Dijken.
Alieke and Tamsin answer questions about Buurtzorg and its ‘no managers’ organisational style.