In this fifteen-minute video, Sarah Metcalfe of Sure Petcare (formerly SureFlap) talks about how she has used the principles from the Happy Manifesto to give fantastic customer service, and has had zero turnover in the last seven years in the Customer Service...
Simon Perriton is a long-term friend of Happy, and his company Just IT has just ‘done the double’ – it’s just been in the Sunday Times ‘Best Workplace’ list and the Great Place to Work list. Simon explains in this talk (just shy of 13 minutes) how he has...
Here is the full talk by Alieke Van Dijken of Buurtzorg, at the 2016 Transforming the Public Sector Conference we held in February 2016. Learn how Buurtzorg is able to give patient-focused care by having no management staff, with an organisation of 10,000 nurses. This...
Henry Stewart is founder and CEO of Happy Ltd and author of the Happy Manifesto. How would your organisation be different if the focus was on making staff feel good? One difference is an improvement in service – it’s very hard to get happy customers,...
Alieke van Dijken is a Community Nurse at Dutch organisation, Buurtzorg. Buurtzorg was started in 2009 by four nurses in the Netherlands, and now has more than 9,000 nurses looking after 80,000 patients, with just 45 back office staff. The organisation was built...
Tamsin Fulton is the Director of Public World, Buurtzorg’s partner in the UK, while Alieke Van Dijken has worked within Dutch organisation Buurtzorg as a Community Nurse in Utrecht, Holland, since 2009. Tamsin and Alieke answered a lot of questions from the...
