Alieke van Dijken of Buurtzorg explains how you too can get rid of bureaucracy and focus on what matters to your organisation by having no management staff.
Tuesday 9th February, Happy and Epic CIC hosted the 2016 Transforming the Public Sector conference at Kensington Town Hall in London. The conference focused on encouraging change within the public sector to improve staff engagement, happiness, and productivity, with real life examples from the speakers. The attendees were all seated at round tables and questions were presented […]
Find out the 5 simple things you can do to improve customer service, in this short talk by Henry Stewart.
Find out how Dutch organisations Buurtzorg is delivering great service to its patients with its ‘no managers’ approach, in this short talk by Alieke van Dijken.
Alieke and Tamsin answer questions about Buurtzorg and its ‘no managers’ organisational style.
Members of GCHQ discussed how they are bringing innovation into the department, with a new, radical crowdfunding style system.