Case StudiesExamples of organisations successfully creating happy, productive workplaces
In this fifteen-minute video, Sarah Metcalfe of Sure Petcare (formerly SureFlap) talks about how she has used the principles from the Happy Manifesto to give fantastic customer service, and has had zero turnover in the last seven years in the Customer Service department.
Simon Perriton is a long-term friend of Happy, and his company Just IT has just ‘done the double’ – it’s just been in the Sunday Times ‘Best Workplace’ list and the Great Place to Work list. Simon explains how he has transformed his organisation by helping his staff to work at their best.
Alieke van Dijken of Buurtzorg explains how you too can get rid of bureaucracy and focus on what matters to your organisation by having no management staff.
Find out the 5 simple things you can do to improve customer service, in this short talk by Henry Stewart.
Find out how Dutch organisations Buurtzorg is delivering great service to its patients with its ‘no managers’ approach, in this short talk by Alieke van Dijken.
Alieke and Tamsin answer questions about Buurtzorg and its ‘no managers’ organisational style.
Members of GCHQ discussed how they are bringing innovation into the department, with a new, radical crowdfunding style system.
Dom Monkhouse of iomart talks about the importance of recruitment, triangulation, and some of his recommended books to read.
Brendan O’Keefe talks about how he has re-motivated his staff at Epic CIC using pre-approval, and his ‘hire for attitude’ recruitment policy.
Occasionally you come across a company that is truly inspirational in what it does for its people, its customers and for wider society. At the Engage or Bust conference John Timpson inspired all of us with the remarkable story of the company he chairs. “Its all about the people and making them feel valued”.
Overview Kensington Youth Services was, until April 2014, part of Kensington & Chelsea Council. As such it had many of the characteristics of traditional working, of compliance and control, that is common in local government. Under the leadership of Brendan...
Imagine a company with 9,000 staff and no managers. Imagine annual sales of 280 million euros and no Chief Financial Officer…..