Healthcare is seen as being quite traditional – but at First Community Health and Care, they have created an inverted hierarchy and have extraordinary staff engagement and patient satisfaction scores. Henry speaks to Chief Nurse, Liz Mouland, to find out how they did it.
For Sarah Gillard, Director of Insight and Assurance at the John Lewis Partnership, to understand John Lewis, you have to go back to its founder, Spedan Lewis and why he created the company as it is. Learn more in this interview with Sarah.
Appraisals don’t really work, argues Sophie Bryan. “Working in HR you get lots of negative feedback. People complain that they don’t agree with their manager’s rating. They especially resent getting feedback on something that happened long ago, that they are now powerless to correct.”
That was the challenge that Donna Reeves explored with two store managers when she was Director of Group Internal Communications and Engagement Development at Kingfisher PLC. Read Henry’s interview with Donna to learn more.
What would life be like if work was so engaging that it didn’t feel like work? Henry speaks to Nikki Gatenby, Owner and Managing Director of Propellernet, about the SEO agency’s Superengaged culture.