Happy and engaged workplaces are more profitable, have a higher share growth, and lower costs. Teams have higher staff retention, less sickness and are more productive. But how can you create this happy workplace culture in your workplace?
Many guest speakers came together to discuss answers to this question in our 2017 conference.
At our two-day conference and masterclass, hosted in joint partnership with the Chartered Institute of Personnel and Development (CIPD), Engage for Success and Happy, there were loads of simple and actionable ways discussed which could transform your organisation
In Day 1 the scheduled included exciting new case studies from both large corporates and small dynamic companies, including Lloyds Banking Group and Buurtzorg, the Dutch care company that has created one of the most innovative workplace cultures on the planet.
In Day 2 the schedule included the chance to join us for a masterclass hosted by Cathy Brown, of Engage for Success, and Henry Stewart of Happy. They equipped the audience with the tools to transform their organisation’s culture and develop their strategy from Day 1 into reality.
Sure Petcare: Using Happy Ideas to Create Great Service and Business Success [Full Video]
In this fifteen-minute video, Sarah Metcalfe of Sure Petcare (formerly SureFlap) talks about how she has used the principles from the Happy Manifesto to give fantastic customer service, and has had zero turnover in the last seven years in the Customer Service department.
Louise Beardmore: Building Connected Service Through Engaged Employees [FULL VIDEO]
Louise Beardmore’s focus on creating a happy workplace at United Utilities has increased employee engagement levels by 91% and reduced written customer complaints by 50% in the last year. In this 36-minute video from the 2017 Happy Workplaces Conference, Louise explains some of the things she has put into place, such as Tell Me, that have helped to make this happen.
5 questions with Gemma Beadle of Advanced Technology Services UK Ltd
ATS specialises in repair and maintenance of factory equipment, with over 3,000 people across the US, Mexico and US.
We spoke to Gemma about how she has helped to create a culture of trust – and the importance of communication.
5 questions with Nita Clarke OBE
Nita is a Director of the Involvement and PArticipation Association and co-chair of Engage for Success. We spoke to her about how she has created a culture of empowerment and accountability.
5 questions with Damien O’Neill of Advanced Technology Services UK Ltd
ATS employs more than 3,000 people across the US, Mexico and the UK – we spoke to Damien to find out more about their company culture of continuous improvement.
5 questions with Simon Grosse of Foundation SP
Foundation SP has just been awarded the UK’s Best Workplace in the Small Business Category (for organisations with between 20 to 40 staff) for the second year running. We spoke to CEO Simon about Foundation SP’s value-led culture to find out more.
5 questions with Sarah Metcalfe of SureFlap
We spoke to Sarah of Cambridge-based multi award-winning company SureFlap Ltd about how she has created a happy and engaged workplace, with values based on trust and freedom within guidelines.
