Do you all know the concept of ‘celebrate mistakes’? How many people have celebrated a mistake in the last couple of months? Let’s see if the rest of you can in the next couple of months.
This is the Church of Fail. It’s in Brighton and every month they get together with an altar and everything and they celebrate the best failures from the last month.
That’s a small example. A bigger example, Tata – who may not be the most popular name in the country at the moment, particularly if anyone’s from South Wales, but when the founder was retiring, he set up a failure award because he saw failure as a goldmine. And the more you can encourage failure, the more you’ll get innovation. So those are some little examples of things that are embodying the kinds of principles that we’re talking about.
Henry Stewart is founder and Chief Executive of Happy Ltd. Happy has been rated the best company in the UK for customer service by Management Today, one of the Top 20 Workplaces in the UK for 5 successive years (Financial TImes / Great Place to Work Institute), and is one of the world’s most democratic workplaces. Happy now helps other organisations to create happy workplaces. You can talk to him on Twitter at @happyhenry.