Clive Hutchinson is the CEO of Cougar Automation, and he spoke to us during the Creating Happy Workplaces Conference about his focus on sustainable, profitable growth through customer service.

Clive has led Cougar Automation since 2001. During this time he has been developing and refining a strategy for sustainable and profitable growth through delivering fantastic customer service. This has built Cougar Automation into an organisation with outstanding values, culture and radical management methods which has been recognised by many awards. These include The Management Today Service Excellence Awards, The UK Customer Experience Awards, The Wow Awards and The Sunday Times Best 100 Companies.

As well as leading Cougar Automation, Clive also now helps other organisations flourish and succeed through making the most of their people.

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