Lissy Thornquist of Holiday Inn delivers a lesson on her clever way to address empowerment of the workplace.

I would like to thank Lissy Thornquist, of Holiday Inn London-Gatwick Airport, for this great idea – which she shared while feeding back on my book, The Happy Manifesto:

I read an interview in the New York Time- the Corner Office, with Mark Pincus, founder and CEO of Zynga. His reply to the question, how has your leadership style evolved?, was:

“I’d turn people into C.E.O.’s. One thing I did at my second company was to put white sticky sheets on the wall, and I put everyone’s name on one of the sheets, and I said, ‘By the end of the week, everybody needs to write what you’re C.E.O. of, and it needs to be something really meaningful.’

And that way, everyone knows who’s C.E.O. of what and they know whom to ask instead of me. And it was really effective. People liked it. And there was nowhere to hide.

Lissy tells me she has had great results promoting her staff (most of whom are unskilled and largely on the minimum wage) to CEO of something, to give them clear responsibility. I’m going to try it at Happy. Its a great idea.

Interested in other ways to identify why and how your people work at their best? Read about our Effective Coaching Skills for Managers course.

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