Healthcare is seen as being quite traditional – but at First Community Health and Care, they have created an inverted hierarchy and have extraordinary staff engagement and patient satisfaction scores. Henry speaks to Chief Nurse, Liz Mouland, to find out how they did it.

We are looking forward to our next event on Thursday 20th September, held at Happy’s training centre – Creating Happy, Productive Social Enterprises.

In June, Happy hosted our annual Happy Workplaces Conference in London. Here are the top 11 takeaways from the attendees on the day.

For Sarah Gillard, Director of Insight and Assurance at the John Lewis Partnership, to understand John Lewis, you have to go back to its founder, Spedan Lewis and why he created the company as it is. Learn more in this interview with Sarah.

Appraisals don’t really work, argues Sophie Bryan. “Working in HR you get lots of negative feedback. People complain that they don’t agree with their manager’s rating. They especially resent getting feedback on something that happened long ago, that they are now powerless to correct.”

That was the challenge that Donna Reeves explored with two store managers when she was Director of Group Internal Communications and Engagement Development at Kingfisher PLC. Read Henry’s interview with Donna to learn more.

What would life be like if work was so engaging that it didn’t feel like work? Henry speaks to Nikki Gatenby, Owner and Managing Director of Propellernet, about the SEO agency’s Superengaged culture.

When we started organising conferences at Happy, we asked ourselves: how do we make them great interactive experiences, where you don’t have to make an effort to meet people and you get the chance to talk about what you hear?

If you take 15 minutes to reflect at the end of the day, you can improve your productivity by 22.8%. That’s the conclusion of a study at Harvard Business School. Participants spent 15 minutes writing in a journal to embed their learning from the day, and produced these dramatic results.